Responsible Gambling

Gambling is entertainment with a cost, not a way to earn money and not a solution to rent, debt or other money problems. If you are gambling to recover losses or cover a bill, stop for now. Chasing losses usually means putting more money at risk.

Signs your gambling may be becoming a problem

Look at what you actually do, not just how you feel about gambling. Warning signs include:

• spending more than you planned, or repeatedly increasing your stakes;
• gambling for longer than intended, or going back to play soon after stopping;
• trying to win back money you have lost;
• borrowing, selling things or using money meant for essentials to gamble;
• hiding gambling or its cost from people close to you;
• feeling restless or irritable when you try to stop;
• missing work, study, sleep or time with other people because of gambling;
• making a limit and then changing or breaking it.

I have found that the clearest sign is often the gap between the plan and what happened. Check your recent account history and bank transactions. If you recognise several of these patterns, take action before you play again.

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What to do now

Sign in to your gambling account and open its responsible gambling or account controls. Set a financial limit you can afford, or lower an existing one. UK remote operators must prompt new customers to set a financial limit before their first deposit and make account-level limit controls accessible.

If a limit will not be enough, use the operator’s self-exclusion tool and stop using the account. UK-licensed casinos must provide responsible gambling tools, including self-exclusion. Check the operator’s terms to understand how its tool works and what it covers. Don’t open another account to get around a limit or exclusion.

If you cannot bring yourself to use the controls, ask someone you trust to sit with you while you do it. You can also tell them plainly that you need help stopping. Keep payment methods away from gambling accounts where you can. Credit cards cannot be used for gambling with UK-licensed casinos, but that restriction is not a substitute for setting limits or stopping.

Where to turn

Start with the casino where you have an account: use its responsible gambling controls and ask its customer support how to activate self-exclusion. If you have a complaint about the operator, UKGC licensees must provide an internal complaints process and access to an approved Alternative Dispute Resolution service. The operator’s complaints information should explain how to use those routes.

I can’t give you a verified gambling-support organisation or address here, so I won’t guess at one. If you need help beyond the operator’s tools, seek a locally available health or support service and check its contact details directly before relying on them.

UK rules to know

Operators must verify your age before allowing you to deposit into a gambling account. UK-licensed casinos must not accept credit cards for gambling, including credit-card funds routed through a money service business; they also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling.

Online slots have additional restrictions: autoplay is banned, and spins must last at least 2.5 seconds. The maximum stake in a game cycle is £2 if you are under 25 and £5 if you are 25 or older. These rules do not make gambling safe for you personally. If it is affecting your money, relationships or daily life, stop and use the account controls.